Tl dr Bought a new sealed physical copy of GTAV for PC and the key inside was invalid. Kind of really sorry I went for the physical version rather than the Steam version, I thought it would be nice to have the physical media for it and the poster/map they always include. So basically in the end I am stuck with a set of 7 pretty coasters and a map to the game and a thief (or R's own mistake) gets to enjoy my hard earned game/money. Replying to the closed ticket appears to have started the whole process over again, back down to front line support with canned answers. Staples says to contact Rockstar Support and Rockstar Support says to contact Staples. R support then proceeded to close my ticket. Please contact Staples for a replacement for this game. Apologizes in advance for any inconvenience this may cause. These codes are non-transferrable once used. "As stated on the box and in the system requirements, Grand Theft Auto V activation codes are single use codes and registration is limited to one Rockstar Games Social Club account per serial code. I replied that I did not buy it used, I bought it new (also pointed out that Staples does not sell used games) and for the key to have been used they either issued the same key twice or a thief got the code from them somehow, and they simply replied again just rephrasing what they had said a few hours earlier. that I already attempted to exchange it at the store but can't since last copy, can't refund open software and are unable to order me in a new copy) and said the key can only be used once and that they do not support used game sales if the previous owner used the key already. The new support person ignored the previously provided information (Bought new, not used, etc. Higher support I thought was where I was going to get somewhere. I contacted support, got the usual canned answer run around with long delays between replies, then got advanced to higher support. I tried again a few times in case I had made a typo.
I opened the sealed key holding packet (has a black R* seal on it that was not damaged) and entered the key. I opened the box, did the three hour install (7 dual layer DVDs) and got to the point where I entered the key. On Boxing Day (Dec 26th) I purchased the last boxed copy of Grand Theft Auto V for PC (Brand new, they do not sell used) from a Staples in Canada (there is only one location in town).
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